Refund & Cancellation Policy
Effective date: February 19, 2026
This policy applies to paid YourShelf Pro subscriptions. If you are on the free plan, this policy does not apply to you.
1. Cancellation
You can cancel your Pro subscription at any time through the Stripe Customer Portal, accessible from your account settings. When you cancel:
- Your subscription remains active until the end of your current billing period
- You will continue to have access to Pro features until that period ends
- After the period ends, your account reverts to the free plan
- No further charges will be made after cancellation
2. Refunds
Because YourShelf is a small independent project, we handle refunds on a case-by-case basis. As a general guideline:
- Within 7 days of your first payment: If you are not satisfied with Pro, contact us and we will issue a full refund
- After 7 days: Refunds are generally not provided for the current billing period, since you have access to Pro features for the remainder of that period
- Billing errors or duplicate charges: We will always refund charges that were made in error
We want to be fair. If you feel your situation warrants a refund not covered above, reach out and we will do our best to help.
3. Failed Payments
If a payment fails (for example, due to an expired card), Stripe will retry the charge according to its standard retry schedule. If the payment remains unsuccessful, your subscription may be marked as past due and eventually canceled. You can update your payment method through the Stripe Customer Portal at any time.
4. How to Request a Refund
To request a refund, contact us at contact@yourshelf.co. Please include your account email and a brief explanation. Refunds are processed through Stripe and typically appear within 5–10 business days.
5. Changes to This Policy
We may update this policy from time to time. Changes will be reflected on this page with an updated effective date. For related details, see our Subscription Terms and Terms of Service.